Senior Designer

About Big Motive

We work alongside our clients to tackle their biggest challenges, designing products, services and websites that improve outcomes for citizens, patients, customers and communities.

What We Do

• Service Design – Planning and improving how services work for the people who use them.
• Design Research – Understanding people’s needs through the right research methods, from interviews and usability testing to real-world observation.
• Product Design – Designing useful and easy-to-use digital products.
• Website Design – Building websites that are clear, engaging, and simple to navigate.
• Content Design – Writing and structuring content so it’s easy to understand and find.
• Strategy & Transformation – Helping organisations plan, adapt, and improve through design.
• Design Education – Teaching teams how to use design methods in their own work.

Our Work

From government and health to enterprise and media, we take on challenges in public services, healthcare, sustainability and technology. Our work showcases how we use design to cut through complexity and create solutions that work and scale.

The Role

We’re looking for a Senior Designer with strong experience in UX and service design to lead digital service projects. You’ll work closely with clients, guide multidisciplinary teams, and mentor junior designers. Projects often focus on digital health and public sector transformation, so experience in healthcare design and familiarity with GOV.UK Service Standard will be a real advantage.

Your work might include:

• Designing inclusive digital services for users
• Creating service blueprints to support the modernisation of organisations
• Facilitating workshops that align stakeholders around shared outcomes
• Translating research into prototypes that can be tested and refined with real users

Key Responsibilities

• Lead complex design projects from discovery to delivery
• Plan and facilitate collaborative workshops with stakeholders
• Conduct user research and turn insights into actionable design decisions
• Produce service blueprints, experience maps, wireframes, and interaction models
• Work with multidisciplinary teams to deliver high-quality, user-centred outcomes
• Mentor and support junior and graduate designers
• Build strong, trusted relationships with clients and partners
• Contribute to Big Motive’s design practice through learning, reflection, and knowledge sharing

About you

• 5+ years in service design, UX, and/or product design
• Strong organisational skills and commercial awareness
• Excellent communication and client-facing experience
• Experience in digital health (desirable)
• Familiarity with GOV.UK Service Standard (desirable)
• Ability to lead design projects with clarity and purpose
• A mindset grounded in curiosity, collaboration, creativity & craft (Big Motive’s values)

What We Offer

• £40–50k salary pro rata, depending on experience
• Flexible, hybrid working (up to 3 days a week from home)
• Employee assistance programme
• Regular 1:1 development support
• £1,000 annual learning & development budget
• 24 days annual leave + public holidays
• Enhanced maternity/paternity/adoption leave
• Company pension + bonus scheme
• Cycle to Work scheme

How to Apply

To apply, please send the following to enquiries@bigmotive.com:

• Your CV
• A short cover letter introducing yourself
• A link to your portfolio or personal website