Information Commissioner’s Office

Protecting children’s privacy online

Protecting children’s privacy online

Protecting children’s privacy online

Our Focus

Design Research

Design Research

UX Design

UX Design

Service Design

Service Design

Content Strategy

Content Strategy

From policy to practice

The UK’s Information Commissioner’s Office (ICO) introduced the Children’s Code to safeguard young people’s data across digital platforms. But for this regulation to succeed, it needed to provide more than guidance. It needed clear tools that digital product teams could understand, adopt, and embed into real-world design processes.

Collection of interface screens showing the Dublin City Council’s modernised online services.

Designing digital services through a child’s eyes

Big Motive led an immersive research process, examining how children interact with online games, learning apps, and social platforms. We worked with product designers, privacy experts, and policymakers to uncover where ethical design often breaks down. From that, we built a shared language for navigating the complex trade-offs between engagement and protection.

Co-creating privacy-by-design tools that work

The result was a practical, co-designed toolkit: the Design Guidance Service. Delivered via Miro and supported by explainer videos and checklists, it includes age-based design mindsets, privacy design prompts, and user journey maps that pinpoint key data risk moments. These tools make privacy by design not only achievable, but scalable.

Driving a cultural shift in children’s digital services

Now adopted across the UK, the Children’s Code toolkit is helping teams design safer, more inclusive digital experiences for young users. By translating policy into everyday design practices, Big Motive enabled the ICO to set a new global benchmark, one that’s influencing how governments, technology companies, and digital designers worldwide think about children’s rights online.

From policy to practice

The UK’s Information Commissioner’s Office (ICO) introduced the Children’s Code to safeguard young people’s data across digital platforms. But for this regulation to succeed, it needed to provide more than guidance. It needed clear tools that digital product teams could understand, adopt, and embed into real-world design processes.

Collection of interface screens showing the Dublin City Council’s modernised online services.

Designing digital services through a child’s eyes

Big Motive led an immersive research process, examining how children interact with online games, learning apps, and social platforms. We worked with product designers, privacy experts, and policymakers to uncover where ethical design often breaks down. From that, we built a shared language for navigating the complex trade-offs between engagement and protection.

Co-creating privacy-by-design tools that work

The result was a practical, co-designed toolkit: the Design Guidance Service. Delivered via Miro and supported by explainer videos and checklists, it includes age-based design mindsets, privacy design prompts, and user journey maps that pinpoint key data risk moments. These tools make privacy by design not only achievable, but scalable.

Driving a cultural shift in children’s digital services

Now adopted across the UK, the Children’s Code toolkit is helping teams design safer, more inclusive digital experiences for young users. By translating policy into everyday design practices, Big Motive enabled the ICO to set a new global benchmark, one that’s influencing how governments, technology companies, and digital designers worldwide think about children’s rights online.

From policy to practice

The UK’s Information Commissioner’s Office (ICO) introduced the Children’s Code to safeguard young people’s data across digital platforms. But for this regulation to succeed, it needed to provide more than guidance. It needed clear tools that digital product teams could understand, adopt, and embed into real-world design processes.

Collection of interface screens showing the Dublin City Council’s modernised online services.

Designing digital services through a child’s eyes

Big Motive led an immersive research process, examining how children interact with online games, learning apps, and social platforms. We worked with product designers, privacy experts, and policymakers to uncover where ethical design often breaks down. From that, we built a shared language for navigating the complex trade-offs between engagement and protection.

Co-creating privacy-by-design tools that work

The result was a practical, co-designed toolkit: the Design Guidance Service. Delivered via Miro and supported by explainer videos and checklists, it includes age-based design mindsets, privacy design prompts, and user journey maps that pinpoint key data risk moments. These tools make privacy by design not only achievable, but scalable.

Driving a cultural shift in children’s digital services

Now adopted across the UK, the Children’s Code toolkit is helping teams design safer, more inclusive digital experiences for young users. By translating policy into everyday design practices, Big Motive enabled the ICO to set a new global benchmark, one that’s influencing how governments, technology companies, and digital designers worldwide think about children’s rights online.

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