Great services don’t happen by accident. The best services help people get jobs done while going unnoticed, almost invisible.
They provide users with the right information at the right time, treat them fairly and offer value for money. We’ll help you design services—underpinned by rigorous research and testing—that feel effortless and intuitive to customers.
Service blueprints that bring clarity to complex systems
Insights that reveal how customers use services to achieve their goals
Service improvements that leverage opportunities afforded by technology
Digital transformation that prioritises customer experience
Responsible design for children’s services
Supporting design and technology teams to protect children’s privacy
Designing an award-winning contact-tracing service to fight the pandemic
A citizen-centred approach to designing Northern Ireland's digital contact tracing app. The world's first working cross border solution and first contact tracing app for usage by 11 - 17 year olds.
Transforming Planning services in Ireland
A collaborative approach to transforming the planning service in Ireland, enabling members of the public to submit appeals and observations digitally for the first time.
Great design is multiplayer. We work with, not for, users, stakeholders, and businesses to create products that people love
At Big Motive, we believe the future belongs to organisations that anticipate and shape what happens next.
Great organisations pursue innovation in lockstep with changing customer needs. We design bespoke digital products nested within wider service systems.
Innovation doesn’t start and end with technology. The future of work dictates a need to think and work differently.